2020 to Present: Bake A Difference - Owner-Operations Manager - Head Baker
2015 to 2020: JP Morgan Chase. Columbus, OH -- Lead Generation Specialist/ Relationship Banker II
Deliver critical community and account relationship management strategies to drive customer loyalty and increase existing account management while capturing new business opportunities.
2013 to 2015: CARMAX. Columbus, OH -- Senior Sales Consultant – President’s Club
Combine sales and marketing expertise with staff development, leadership, communications, customer relations and interpersonal skills to establish territory footprint as a leader in automotive sales.
2009 to 2013: DVA. Columbus, OH -- Government Relations Practice Management
Launched and grew a consulting practice serving Ohio grassroots campaigns, engaging politicians and community leaders on opportunities to improve laws on animal welfare issues.
2010 to 2012: Radio Systems Corporation (PETSAFE). Knoxville, TN -- Director of Animal Welfare
Directed critical financial and operations management strategies to facilitate short and long-term company success providing pet life enhancement products for training, behavior modification and pet security.
2006 to 2009: The Humane Society of the U.S. Columbus, OH -- Ohio Program Coordinator/Ohio State Director
Established organization’s presence and served as Ohio’s primary statehouse spokesperson; delivered policy development, legislative advocacy, public speaking, logistics, leadership, marketing strategies and campaign direction through expert direction of large, cross-functional teams with limited, critical resources.
Additional Career Experience:
Planner II – City of Columbus. Columbus, OH
Director of Community Relations & Programs: Humane Society of Greater Dayton. Dayton, OH
Community Service Advisor: City of Dayton. Dayton, OH
Staff Sergeant – Aircrew Life Support Specialist: Ohio Air National Guard – Honorable Discharge
- Establish and manage all aspects of business, financial and creative operations from inception of concept to delivery. Train and mentor staff and volunteers.
- Develop brand identity and quality control expectations
- Identify target clientele; maintain social, networking and trade show marketing.
- Serve as ambassador for company while networking at various events; Market to target clients and develop strategic partnerships with industry professionals for joint ventures and greater exposure.
- Raise money and awareness for various charities throughout central Ohio. Recommend various third party advocates and allies supporting causes integral to our core values.
2015 to 2020: JP Morgan Chase. Columbus, OH -- Lead Generation Specialist/ Relationship Banker II
Deliver critical community and account relationship management strategies to drive customer loyalty and increase existing account management while capturing new business opportunities.
- Rated exceptional in C-STAT surveys – Customer satisfaction survey.
- Engage existing account holders and potential customers to identify lending requirements through targeted campaigns, assessing needs through in-depth vetting strategies.
- Qualify potential business opportunities for mortgage bankers, fostering superior account management opportunities that distinguish JP Morgan from competing lenders.
- Assess customer inquiries relative to mortgage loans, home equity loans, lines of credit and other lending opportunities; define eligibility and appropriate lending categories to streamline lending process.
2013 to 2015: CARMAX. Columbus, OH -- Senior Sales Consultant – President’s Club
Combine sales and marketing expertise with staff development, leadership, communications, customer relations and interpersonal skills to establish territory footprint as a leader in automotive sales.
- Consistently rated within the Top 10% on the Voice of the Customer charts; recognition by customers, peers and management for outstanding leadership and tenacious commitment to customer service.
- Worked with Sales Managers on mentoring and training new and seasoned sales consultants.
- Contributed effective dispute resolution skills while serving as intermediary to resolve customer concerns.
2009 to 2013: DVA. Columbus, OH -- Government Relations Practice Management
Launched and grew a consulting practice serving Ohio grassroots campaigns, engaging politicians and community leaders on opportunities to improve laws on animal welfare issues.
- Facilitated successful grassroots campaign strategies by engaging volunteers, providing hands-on training on lobbying strategies, and identifying areas of legislation for targeted improvement initiatives.
- Reviewed legislation to develop key talking points through legislative actions, driving awareness through media and media coaching of volunteers to foster change and membership growth.
- Instrumental in changing Ohio laws to ban private ownership of dangerous and exotic animals.
- Established law requiring a 10 day disposition hearing for animals seized in cruelty and neglect cases.
- Successfully countered existing ordinance that identified pit bulls as an inherently vicious breed, preventing extensive euthanasia campaigns that resulted in saving many pets.
- Provided in-depth and comprehensive direction on legislative, political and public relations strategies to clients and their advocates, ensuring impactful and effective communication opportunities to drive bill consideration for legislative vote.
2010 to 2012: Radio Systems Corporation (PETSAFE). Knoxville, TN -- Director of Animal Welfare
Directed critical financial and operations management strategies to facilitate short and long-term company success providing pet life enhancement products for training, behavior modification and pet security.
- Developed and standardized legislative protocols on restrictions and proper use of electronic training products, saving millions of dollars in lost revenue by avoiding sales bans throughout multiple countries.
- Project managed a disparate and complex research panel that included biologists, veterinarians, behaviorists, and trainers to develop RFPs that supported universities and institutions with their applications for research grants.
- Collaborated with CEO and cross-functional managers and professionals to develop and implement strategic planning, maintaining a unified, cohesive message across programs, issues and public events.
- Developed, implemented and executed strategic and tactical plans to advance the interests of trade association initiatives across governmental and non-governmental entities and representatives.
2006 to 2009: The Humane Society of the U.S. Columbus, OH -- Ohio Program Coordinator/Ohio State Director
Established organization’s presence and served as Ohio’s primary statehouse spokesperson; delivered policy development, legislative advocacy, public speaking, logistics, leadership, marketing strategies and campaign direction through expert direction of large, cross-functional teams with limited, critical resources.
- Furthered HSUS initiatives through relationship development/management across various government offices, including policy makers, administrative officials and other government relations professionals.
- Communicated editorials, letters to the editor, articles, supporter communications, fact sheets, and monthly legislative and political updates for widely-dispersed periodicals and website campaigns.
- Developed and delivered high-impact presentations to engage diverse audiences throughout law enforcement, public servants, animal control agents, and the public, serving as a liaison throughout various agents and public events to expand awareness and drive action.
Additional Career Experience:
Planner II – City of Columbus. Columbus, OH
Director of Community Relations & Programs: Humane Society of Greater Dayton. Dayton, OH
Community Service Advisor: City of Dayton. Dayton, OH
Staff Sergeant – Aircrew Life Support Specialist: Ohio Air National Guard – Honorable Discharge
